At 13 ph, we believe that gaming should always be an enjoyable and safe experience for every player in the Philippines. We provide practical tools and clear guidance to help you manage your play, set personal limits, and reach out for support whenever you need it. Your wellbeing comes first — always.
Available to all registered members | Philippines market | Minimum age: 21 years
These tools are available to all registered members at no cost. Use them at any time directly from your account settings or by contacting our support team.
You can set a daily, weekly, or monthly deposit limit on your 13 ph account to keep your spending within a budget you are comfortable with. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. Reducing your limit, however, takes effect right away so you always have the option to tighten your controls at any time. This tool is especially useful if you want to enjoy the game lobby and slots without the risk of overspending. To set or adjust your deposit limit, visit your account settings or reach out to our support team for assistance.
Setting a session time limit lets you decide in advance how long you want to play in a single sitting. When your chosen time is up, you will receive a clear notification reminding you that your session has ended. This helps prevent the kind of extended play that can sometimes happen when you are deeply engaged in live casino games or slot titles. Taking regular breaks is one of the most effective habits for keeping gaming fun and sustainable over the long term. You can configure your session limit from your account dashboard at any time.
If you feel you need a short pause from gaming, our Take a Break feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During this period, you will not be able to log in, place bets, or receive promotional communications. This is a voluntary, self-initiated tool designed to give you space and perspective without permanently closing your account. When the break period ends, your account is automatically reactivated and you can return to the platform at your own pace. We encourage all players to use this feature proactively rather than waiting until gaming feels like a problem.
Self-exclusion is a stronger, longer-term option for players who feel they need a more serious break from online gaming. You can request self-exclusion for a minimum period of six months, during which your account will be fully suspended and you will be removed from all marketing lists. Once self-exclusion is activated, it cannot be reversed before the chosen period ends — this is intentional, to give you the firm boundary you need. After the exclusion period, reactivation requires a deliberate request and a short cooling-off review. If you are concerned about your gaming habits, please do not hesitate to contact our support team to activate this option immediately.
Your account dashboard gives you a clear view of your gaming history, including session durations, total amounts wagered, and net results over any selected period. Reviewing this information regularly is a healthy habit that helps you stay aware of how much time and money you are spending on the platform. Transparency about your own activity is one of the most powerful tools for responsible play. If you notice patterns that concern you, our support team is available to discuss your options and help you put the right controls in place. Knowledge of your own behaviour is the first step toward keeping gaming enjoyable.
13 ph strictly enforces a minimum age requirement of 21 years for all players in the Philippines, in line with applicable local regulations. Age verification is carried out during the registration process and may be requested again at any point during your account's lifetime. We strongly encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. If you suspect that a minor has gained access to a gaming account, please contact our support team immediately so we can investigate and take appropriate action. Protecting young people from gambling harm is a responsibility we take very seriously.
Problem gambling can affect anyone. Recognising the early signs is the most important step toward getting back in control.
Feeling a strong urge to keep playing in order to win back money you have already lost is one of the clearest warning signs of problem gambling. Losses are a normal part of gaming and should never be treated as debts that must be recovered through more play. If you find yourself increasing your bets or extending your sessions specifically to chase losses, it is time to use one of our limit tools or take a break. Healthy gaming means accepting that outcomes are random and that no session is guaranteed to end in profit. Reach out to our support team if this pattern feels familiar.
When gaming begins to interfere with your work, relationships, sleep, or financial responsibilities, it has moved beyond entertainment into something that needs attention. Missing important commitments, neglecting meals or rest, or feeling irritable when you are not able to play are all signs that gaming may be taking up too much space in your life. These changes can happen gradually, which is why regular self-reflection and activity tracking are so valuable. If people close to you have expressed concern about your gaming habits, take their feedback seriously. Our responsible gaming tools are here to help you restore balance.
Feeling the need to hide how much time or money you spend on gaming from family members or friends is a significant warning sign that should not be ignored. Secrecy around gambling often indicates that on some level you already know your behaviour has gone beyond what feels comfortable or acceptable. Honest self-assessment is difficult, but it is the foundation of getting help. If you recognise this pattern in yourself, consider using our self-exclusion tool or speaking with a professional counsellor. You do not have to manage this alone — support is available and confidential.
If you or someone you know needs professional support for problem gambling, the following organisations provide free and confidential assistance to Filipinos:
Our support team is available around the clock to help you activate any responsible gaming tool, answer your questions, or simply listen. You can also visit our FAQ for quick answers about account controls and player safety.