At 13 ph, your privacy matters. This page explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored, and what rights you have over your own data. We keep things straightforward so every player in the Philippines can understand how their information is used before they register or log in.
Last updated: January 2025 | Applies to all registered members in the Philippines
We only collect what is necessary to run your account and keep the platform secure.
When you create an account on 13 ph, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and set up your account correctly. We do not collect more personal details than are needed for these purposes. All registration data is stored securely and is never shared with unrelated third parties. If any of your registration details change, you can update them by contacting our support team.
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your preferred payment method and transaction references. We do not store full card numbers or sensitive payment credentials on our servers — these are handled directly by our certified payment processors. Transaction records are retained for regulatory and audit purposes in line with applicable Philippine financial regulations. You can review your transaction history at any time from within your account dashboard. If you have questions about a specific transaction, our support team is available to assist.
We collect information about how you interact with the platform, including which games you play, session durations, device type, browser version, and IP address. This data helps us improve the platform experience, detect unusual activity, and ensure the integrity of our games. Usage data is analysed in aggregate and is not used to build individual profiles for advertising purposes. We may use session data to identify responsible gaming concerns and reach out if patterns suggest a player may need support. This information is retained only for as long as it is needed for operational and compliance purposes.
When you contact our support team, we retain records of those communications including the content of messages, timestamps, and any attachments you provide. These records help us resolve disputes, track the history of your account issues, and improve the quality of our support service. Communication records are accessible only to authorised support staff and are not shared externally unless required by law. We may use anonymised support data to identify common issues and improve our FAQ resources. Records are kept for a reasonable period and then deleted in line with our data retention schedule.
Your data is used only to operate your account, keep the platform safe, and meet our legal obligations.
We use your registration details to create and maintain your account, verify your identity when you log in, and process any account-related requests such as password resets or username changes. Without this data, we cannot operate your account or ensure that only you have access to it. Account management data is retained for the lifetime of your account and for a defined period after closure.
Payment data is used solely to process your deposits and withdrawals in Philippine pesos and to maintain accurate financial records. We share only the minimum necessary information with our payment service providers, who are contractually bound to handle it securely. We do not use your payment data for marketing or profiling purposes, and we do not sell it to any third party under any circumstances.
We process usage and identity data to detect fraud, prevent money laundering, and comply with applicable Philippine regulations including the Data Privacy Act of 2012. Regulatory compliance may require us to share certain data with government authorities or licensed regulators upon lawful request. We take these obligations seriously and handle all such disclosures with care and in strict accordance with the law.
Activity data may be reviewed to identify patterns that suggest a player may be experiencing difficulties with their gaming behaviour. If such patterns are detected, we may use your contact details to reach out with information about our Responsible Gaming tools. This use of data is in the interest of player welfare and is not used for any commercial purpose.
If you have opted in to receive promotional communications, we may use your email address or mobile number to notify you about offers on our Promotions page or updates to your VIP tier. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting support. Opting out does not affect your ability to use the platform or receive essential account notifications.
Aggregated and anonymised usage data helps us understand how players navigate the platform, which game categories are most popular, and where the experience can be improved. This analysis does not identify individual users and is used purely to make 13 ph a better product for everyone. No personal data is shared with analytics providers in a form that could identify you individually.
Under the Philippine Data Privacy Act of 2012, you have clear rights over your personal information.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. To make an access request, contact our support team with your account details and a description of the information you are requesting. We may need to verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised party. There is no charge for a standard access request.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details such as your contact number or email address directly from your account settings. For corrections to identity documents or other sensitive records, please contact our support team and we will process the update after verifying the new information. Keeping your details accurate helps us process transactions and communications without delays.
You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that some data must be retained for regulatory compliance purposes even after account closure, and we cannot delete records that are required by law. We will inform you of any data that cannot be deleted and the reason why when processing your request. Erasure requests can be submitted through our support team.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop using your data for that purpose immediately upon receiving your request. You may also object to other types of processing where we rely on legitimate interests as our legal basis, though in some cases we may be able to demonstrate that our legitimate interests override your objection. All objection requests are reviewed individually and responded to within a reasonable period. To exercise this right, contact our support team with the specific processing activity you wish to object to.
To submit any data rights request, contact our support team by email at [email protected] with the subject line "Data Rights Request" and include your registered account username and a clear description of your request. We aim to respond to all requests within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will work with you to resolve any concerns as quickly as possible.
Our FAQ covers the most common questions from Filipino players. If you need further help or want to submit a data request, our support team is ready to assist you.